In today's pre-lunch session at IT Forum the speaker used a term I had never heard before: stiffware. And I have to agree - stiffware does pose a serious problem when you cannot 'call' (other means of 'communication' might be unreliable to say the least <g />) the guy who wrote that piece of software so you can properly configure or even install it.
Speaking of the session itself, Microsoft SoftGrid is a really cool technology. The client - which contains more than the SoftGrid client - called the Desktop Optimization Pack, is equally interesting.